Report an order problem
Contact Leaf Solar as soon as you identify a problem and provide enough information for the team to review the order.
- •Your Paystack or Leaf Solar order reference.
- •The product name and, where available, model or serial number.
- •A clear description of the issue, supported by photographs or video when relevant.
- •Whether the item has been installed, connected, used or altered.
Review before a return
Leaf Solar will review the product, order record, condition, reason for the request and any applicable manufacturer or supplier process before confirming what happens next.
- •Do not send an item back without receiving return instructions and a confirmed destination.
- •Do not continue installing or using an item that appears unsafe, damaged or incorrectly supplied.
- •No return window, collection fee, restocking fee, exchange promise or refund timing should be assumed unless Leaf Solar confirms it for the case.
Applicable rights
Nothing on this draft page is intended to remove rights or remedies that cannot lawfully be excluded. Leaf Solar will assess each request against the order facts and applicable requirements.